Client Care

At SW Legal, we aim to provide exceptional service to our clients.

That said, we recognise that sometimes, our service level falls below the standard expected.

If you, as a client, feel this to be the case, please raise the matter immediately with the person responsible for the day-to-day conduct of your matter, so that it can be thoroughly investigated, and any necessary action can be taken.

Complaints Procedure

If you have a specific concern or a complaint about our service or a bill that we have rendered, please contact us as soon as you are aware of the problem so this can be addressed. Please contact us either on the telephone, in writing, or by email at complaints@swlegal.im.

We have a complaints procedure which can be found here and sets out the process which will be followed.

Year: 2025 – Number of complaints: 0

General Terms and Conditions

Our general Terms and Conditions can be found here.